Terms of Service
Last updated: 19 February 2026
Acceptance of Terms
By using the Serene Ear Care website and services, you agree to these terms. If you do not agree, please do not use our services.
Our Services
Serene Ear Care is a private clinic providing ear wax removal (microsuction and irrigation), hearing assessments, ear infection treatment, tinnitus management, paediatric ear care, and foreign body removal. All services are delivered by qualified audiologists and ear care specialists.
Booking & Cancellations
Appointments can be booked via our website (Cal.com) or by contacting us directly. By booking, you confirm your details are accurate. We require at least 24 hours' notice for cancellations — late cancellations may incur a fee. Repeated no-shows may require advance payment for future bookings.
Payment
Prices are in pounds sterling (GBP) and inclusive of VAT where applicable. Payment is due at your appointment and accepted in cash or via offline methods at the clinic. We do not currently accept online payments. Confirmed bookings are honoured at the quoted price.
Medical Disclaimer
Our services are not a substitute for GP, NHS, or emergency care. For medical emergencies, call 999 or visit A&E. Website content is for general guidance only and should not be treated as medical advice.
Intellectual Property
All website content — text, images, logos, and design — is owned by Serene Ear Care and protected by copyright. You may not reproduce or commercially exploit any content without written permission.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential damages from using our website or services. Our total liability shall not exceed the amount you paid for the relevant service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Governing Law
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Changes
We may update these terms from time to time. Changes will be posted here with an updated revision date. Continued use constitutes acceptance. Questions? Contact us at appointments@sereneearcare.co.uk.